Communication in medicine

5-6-8 July 2021
Milan

Teacher: M. Masiero (UNIMI) - Dates: 5-6-8 July 2021.

The communication process has a pivotal role in healthcare, and it is a milestone in the relationship between doctors and patients. Even though, communication skills are not innate, they can be learned and enhanced. This course will focus on the classic theory of the psychology of communication and on how communication may be used to create a good relationship between doctor and patient.

Timetable
9.00-13.00
Lesson Argument
  • Doctor-Patient communication: why is it important?
  • The Shannon and Weaver model
  • Grice’s Conversational maxims
  • Verbal and Nonverbal communication
Timetable
9.30-12.30
Lesson Argument
  • Pragmatic of Human Communication
  • Mis-communication
  • The communication of the bad news
  • The SPIKES model.
Timetable
9.30-12.30
Lesson Argument
  • Risk Perception
  • Prospect Theory
  • Framing effect and Communication

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