PhD Applications - HELP

I haven't received the registration email to proceed with the application.

  • Wait a little bit. Sometimes there can be delays in the email delivery.
  • The email you inserted might not be correct. In this case a message appears: "Your email address is not valid".
    Restart the procedure.
  • If nothing works, contact phd [AT]

The link included in the registration email doesn't work.

  • Try to copy and paste the address in the address bar.
  • If nothing works, contact phd [AT]

The system doesn't allow me to submit the application form.

  • Be sure you have filled out all the mandatory fields (they are marked with a *).
  • See the example as reference

I haven't received the confirmation email.

  • Wait a little bit. Sometimes there can be delays in the email delivery.
  • When you successfully submit an application form, a message appears confirming this. If you don't see this message, your application is still pending: access it and complete the missing information.
  • If nothing works, contact phd [AT] and we will send you the confirmation email.

After submission of my application form, I am not able to login.

  • Be sure that you inserted the password correctly.
  • The session is expired. Quit the browser (Firefox, Chrome, etc) and start again.
  • Ask for a new password by clicking "Forgot password?" at the bottom of the registration page.

The referees didn't receive the reference request email.

  • The referee should check that the email has not been delivered to the spam folder.
  • The email address you inserted is not correct: use the third referee's field to provide the correct one.

My referee cannot reach the link for the reference submission.

This issue can be caused by the network firewall, as per policy of his/her Institute. If this is the case, they have two options: 

  • reach the link through another network (for example, home);
  • contact us and we will provide a .doc form he/she can fill and return to us.

The system does not allow me to upload the file of my diploma supplement.

  • Check the document is correctly saved as .pdf or .doc.
  • Check the document size. It MUST not exceed the 2MB.
  • Check that the connection you are using has an high data transfer rate.
  • Save the document in the correct format and reduce the size as much as possible (max 2MB).
  • Use a different connection.